Guests still want to say thanks
Zovo gives that thank-you a way through, in one tap.
The tip is just the start.
Every tap, turned into an opportunity.
Guests tip your staff in one tap, then leave a public review, a private report to management, or both.
No app to download. No QR code to scan.
Tipping, reviews and reporting for hospitality
- Hotels and resorts
- Golf and country clubs
- Valet
- Housekeeping
- Spas
- Airbnb and VRBO homes
Guest satisfaction
Choose what happens after the tip.
The moment a guest tips, they can respond the way you choose.
Your property
Tip sent. Thank you.
How was your visit?
Rate your experience
Report to management
Write here…
Send
Totally customizable. You choose what your guests see.
Every company sets its own screen. The same options for every guest, whatever they tipped.
Google, Yelp, or Tripadvisor
Stars that open your review page.
Airbnb or VRBO
Send guests to your listing page.
Your own survey
Point guests to your in-house review form.
Report to management
A private note to you. Praise, a request, or something to fix.
Mix and match
Offer any combination, or just one. Private clubs can show only the report.
83%
of people who are asked to leave a review go on to leave one.
BrightLocal, Local Consumer Review Survey 2026 (1,002 US adults)
Built inside Google's review rules: the same options for every guest, no incentives, no filtering by rating.
Reviews and AI search
Get found on Google and in AI search.
Every tap ends with the same review invitation, and Zovo tracks what it does for your visibility.
A review invite after every tip
The same invitation for every guest: Google, Yelp, Tripadvisor, Airbnb, VRBO, or your own survey.
AI review replies
Drafted replies to new reviews, ready for your team to edit and post.
Guest sentiment, summarized
What guests praise and flag, grouped into themes each month.
AI visibility tracking
See what AI search tools say about your property, tracked monthly.
More reviews and positive ratings can help your business's local ranking.
45%
of consumers now use AI tools for local recommendations.
BrightLocal, 2026
No one can guarantee a top spot on Google or in AI answers. AI tracking shows what AI tools say about you; it does not change it.
Reporting
What Zovo measures for you.
From the first shift, your property gets a clear picture of tipping by person, team, and station.
Tips and staff
Times tipped
Per shift, week, and month.
Tips received
Total and per tap, so a worker can see what they earned and when.
Average tip
Per tap, tracked over time.
Tips by team, station, and shift
Where guests tip, when they tip, and how much.
Top performers
Who guests thank most, by role and shift. Leaderboards stay off unless you turn them on.
Annual tip statement
One per worker, with occupation code, covering every tip paid through Zovo.
Guest feedback and management
Reports to management
Private notes from guests about service, facilities, or staff, sent to your managers.
Monthly service metrics
Compliments and trends by team and month.
Weekly summary
Tips, reviews, and active staff for the week, sent to your phone.
Retention in tipped roles
Turnover since go-live, tracked against the baseline you give us.
Property report
Your property name
This week
- Times tipped
- —
- Tips received
- —
- Average tip
- —
| Team member | Times tipped | Tips received | Avg tip | vs team |
|---|---|---|---|---|
| Valet attendant A | — | — | — | — |
| Valet attendant B | — | — | — | — |
| Housekeeper A | — | — | — | — |
Layout of the property report. Values appear once your property is live. Names shown are placeholders; your roster is configured at onboarding.
Why operators add Zovo
Your guests stopped carrying cash. Your staff shouldn't pay for it.
Tipped roles turn over hard
Valet, housekeeping, and grounds roles churn fastest. Every exit costs a hire and a ramp.
You can't just raise wages
Payroll is the line item you cannot move. Guest-funded tips raise take-home pay without touching your labor budget.
For the business
- More tips in your team's pocket in your hardest-to-staff roles
- Guests fund the tips, not your labor budget
- Rollout support: production, distribution, and staff onboarding
For the staff
- Tipped by guests in one tap
- No installs. Staff sign up from their own phone
- The same tag works across every shift and station
How it works
Three steps, then it runs itself.
01We program your tags
Zovo tags arrive programmed to your property, teams, and stations. You send your logo and colors for the tipping page.
02Staff wear them, guests tap
A guest holds their phone near the tag. Your tipping page opens on their screen.
03Tips route to your staff
The tip reaches the right person. You get reporting across teams and locations.
No app download for the guest
No QR code to scan
Valet
The busiest handoff on the property.
Every set of keys handed back is a chance to say thanks.
Hardware
Five form factors. One tipping page.
Pick the format that fits how each team actually works.
Wristband
Worn all shift, survives weather and water.
- Valet
- Bag drop and cart staff
- Groundskeeping
Card
Pocket-sized, handed to a guest or left on a surface.
- Housekeeping
- Detailing
- Installations
Badge
Clips to a lanyard or a uniform, tapped face to face.
- Front desk
- Concierge
- Spa
Counter puck
Weighted and fixed in place at a point of service.
- Check-in desks
- Bars
- Coffee counters
- Airbnb and VRBO homes
Wall tag
Fixed inside the room, placed where a guest finishes their stay.
- Housekeeping
- In-room tips
- Airbnb and VRBO homes
Whitelabel
Zovo tags. Your tipping page.
One tap opens a page that is entirely yours: your name, your logo, your colors, your receipt.
- Tipping page in your logo, palette, and typography
- Your property name and wording on every screen and receipt
- Per-team and per-property configuration
Your property name
Thank your valet attendant
$3
$5
$10
$20
Other amount
Pay
Pay with card
No tip today
No account. No download.
Another property
Thank your housekeeper
$5
$10
$15
$20
Other amount
Pay
Pay with card
No tip today
No account. No download.
Same tag, same tipping page, your brand on every screen.
Rollout
Live at your property in days, not quarters.
Target timeline for a single property with artwork ready on day one.
Day 1
Onboarding call
We map your teams, stations, and how tips should route.
Days 2–4
Branding and production
Your artwork goes on the tags. Tags are printed and programmed.
Day 5
Tags distributed
Tags arrive and are handed to staff with a short briefing.
Day 6
Live
Guests start tapping. Tips route to the right staff from the first shift.
Ongoing
Reporting and support
Dashboards, replacement tags, and a named contact.
FAQ
Straight answers.
Book a demo
See it on your brand.
We walk through the tap, the tipping page in your colors, the form factors that fit your teams, and pricing for your property.